Have you ever been out to dinner at a beautiful place to eat and, as the food comes from the kitchen, you notice it’s not exactly what you ordered? Maybe your steak is overcooked. Perhaps your burger doesn’t have the bacon you added. Maybe there’s a side that’s missing.
What do we typically do? We point it out to the server. A lot of us get frustrated with them. Some of us yell. Some of us have some anger because our nice dinner has been disrupted.
But… Who’s at fault?